Have your say

Submit your suggestions, compliments and complaints

Jewish Care is committed to providing you with the highest quality services. If you are a client of Jewish Care, a family member, carer, volunteer, supplier or member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.

We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting your needs. Any feedback you provide, will not adversely affect the level of care you or your loved one receives from Jewish Care. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the Your Say feedback you have submitted.

Your feedback enables us to constantly improve the quality of our services to you.

Thank you for taking the time to complete this form, together we will strive for excellence.

With your feedback we will

  • Acknowledge it in a timely manner
  • Communicate with you throughout the process
  • Maintain confidentiality and privacy
  • Make improvements identified as a result of your feedback

Your details are optional, however we need them to contact you and provide you with feedback. All information will remain confidential.

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If you have a complaint, how do you think we might best reslove it?*

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We stand with our community

We stand with our community 

In light of the continued growth in anti-Semitism, Jewish Care is part of the Jewish Community Crisis Management Team. https://www.jccm.org.au/psychological-support and we work as one community.

Our staff provide counselling, assistance and support to all members of the Jewish community at this incredibly traumatic and destabilising time.

Our Social workers are available to listen, offer support and make connections to ongoing psychology services as needed. Our support is not ‘one-size-fits-all’. We focus on providing a compassionate and culturally safe response that is tailored to your unique needs and circumstances.

We will talk with you to understand what is happening in your life and work together to find the way forward. We work in a way that is person-centred and collaborative: essentially, you are in the driver’s seat.

We understand that reaching out can be hard, but please remember that we are here to help. We pride ourselves on providing safe and non-judgemental support that is sensitive to the cultural and religious needs of our community.

If you or someone you know needs assistance or counselling support, please contact (03) 8517 5999 to speak to one of our social workers. 

For those who are looking for self-help resources, please visit our Community Resource Hub.

We also provide consultation, guidance and advice to community leaders, professionals and other service providers. 

If you need immediate after hours support please call Lifeline on 13 11 14 or visit https://www.lifeline.org.au.