Compliments, Complaints & Suggestions

We are listening because your voice matters

At Jewish Care, we’re committed to providing excellent care and support. We know the best way to improve is by listening not just to concerns, but also to what we’re doing well and how we have made a difference. Whether it’s a compliment, suggestion, or concern, your feedback matters. It helps us learn, grow, and keep creating positive experiences for those we support. You can share your feedback anonymously if you prefer. Everything you tell us is handled fairly, confidentially and with care.

We’re here, we’re listening and we’d love to hear from you.

How to Share Your Feedback

There are a few simple ways you can let us know what’s on your mind: You can speak directly with a staff member or fill out the feedback form included in this brochure. The form is also available in Hebrew and Russian, please ask a staff member if you need a copy.

Our Commitment to You

When you share feedback with us, we take it seriously and handle it with care. We’re committed to listening respectfully, responding promptly, and working with you to resolve any concerns. If an issue is best handled by another organisation, we’ll discuss it with you and only refer it on with your consent. We’ll keep you informed along the way and always respect your privacy and confidentiality, in line with the Australian Privacy Principles. Jewish Care follows the Aged Care Statement of Rights and our own Code of Conduct because treating everyone with dignity, fairness and respect is at the heart of everything we do.

You can also contact us at any time via:

  (03) 8517 5999

  yoursay@jewishcare.org.au 

We look forward to hearing from you.