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Submit your suggestions, compliments and complaints

Jewish Care is committed to providing you with the highest quality services. If you are a client of Jewish Care, a family member, carer, volunteer, supplier or member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.

We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting your needs. Any feedback you provide, will not adversely affect the level of care you or your loved one receives from Jewish Care. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the Your Say feedback you have submitted.

Your feedback enables us to constantly improve the quality of our services to you.

Thank you for taking the time to complete this form, together we will strive for excellence.

With your feedback we will

  • Acknowledge it in a timely manner
  • Communicate with you throughout the process
  • Maintain confidentiality and privacy
  • Make improvements identified as a result of your feedback

Your details are optional, however we need them to contact you and provide you with feedback. All information will remain confidential.

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Cash for Services (CFS) Program

Cash for Services (CFS) Program

Jewish Care is here to support Holocaust survivors and their families in understanding and accessing the Claims Conference Cash for Services (CFS) Program. This program offers eligible clients receiving Claims Conference funded home care the opportunity to choose how their care is delivered either through direct payments or traditional agency-managed services. 

Eligible clients will receive a letter from the Claims Conference and may choose to receive monthly direct payments instead of agency-managed home care services. 

Important Information 

  • Participation is voluntary. If you prefer to continue receiving homecare through Jewish Care, no action is required. 
  • Payment amounts vary and are determined by the German government. 
  • Choosing direct payments will not affect your eligibility for other Claims Conference programs. 

For more information please contact your Care Partner, call (03) 8517 5775 or email  [email protected]