Have your say

Submit your suggestions, compliments and complaints

Jewish Care is committed to providing you with the highest quality services. If you are a client of Jewish Care, a family member, carer, volunteer, supplier or member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.

We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting your needs. Any feedback you provide, will not adversely affect the level of care you or your loved one receives from Jewish Care. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the Your Say feedback you have submitted.

Your feedback enables us to constantly improve the quality of our services to you.

Thank you for taking the time to complete this form, together we will strive for excellence.

With your feedback we will

  • Acknowledge it in a timely manner
  • Communicate with you throughout the process
  • Maintain confidentiality and privacy
  • Make improvements identified as a result of your feedback

Your details are optional, however we need them to contact you and provide you with feedback. All information will remain confidential.

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Safeguarding Children & Young People

Jewish Care is a place that welcomes children and young people

Whether as participants in programs that support families, educates students or mentors young people, or as volunteers or visitors across all our programs, children and young people are supported to access Jewish Care and enjoy our sites. By welcoming children and young people, we are also committed to listening to the voices of children and young people and to keeping them safe by adhering to the Child Safe Standard.

Our Commitment

All children and young people have the right to feel safe.

At Jewish Care we are committed to creating environments where children and young people can feel free from harm and discrimination and are happy and valued.

By following the Victorian Child Safe Standards (hyperlink) we do our best to protect children and young people.

If anything does go wrong or if concerns are raised, we are open to listening, committed to being open and honest and will take action to address issues raised.

Jewish Care is an accredited Safeguarding Children organisation. We have zero tolerance for child abuse and embed a child safe culture across our work through the following principles

  • We are committed to ensuring children and young people of all abilities, identities, backgrounds and circumstances are safe, strong and respected in all that we do. We work to ensure our practice is culturally respectful, inclusive and accessible for all children, families and communities.
  • In welcoming Aboriginal children and young people, we seek to provide space for cultural expression. We do not allow for racism.
  • Child safety is important to everyone at all levels in Jewish Care. We document how we find, avoid, and stop risks of child abuse or harm.
  • Our organisation supports children to know their rights to be safe from abuse, informed, and involved. We help them to talk openly and take part in decisions that affect them.
  • Our organisation tells families and the community about what we do and how we keep children safe from harm and abuse. We help families to have a say and to take part in decisions that affect their child.
  • Jewish Care understands that every child is different and has different needs. We will make sure that every child can get the information and help they need.
  • Our staff know what they must do to keep children safe from abuse and harm. They record, report, and share information about child safety when they should. Staff who work with children have had the background checks they need.
  • Children and their families know how to make a complaint and what happens when a complaint is made. Our staff know how to respond properly to complaints.
  • Jewish Care trains staff to keep children safe from abuse and harm. Our staff know the signs of child abuse and harm and what to do if there are issues of abuse and harm.
  • Our organisation makes sure children are safe when they use our services, settings and activities. This includes when children are online.
  • Our organisation checks and improves the ways you keep children safe from abuse and harm.
  • Our organisation has written policies about how to keep children safe from abuse and harm. They are easy to understand, and all staff follow them.

 

Listening to Children and Young people

In both welcoming and keeping children and young people safe, the voice of children and young people is paramount and central to all we do.

For services directed at children or young people, where possible, we seek input form participants, often codesigning programs to more directly meet the needs and expectations of children and young people.

At times we might send out surveys or invite young people to focus groups to understand their needs and hear of their experiences

Jewish Care is committed to creating opportunities for children and young people to have their say, including when they may not be feeling safe or may be concerned about the behaviour of a staff member, volunteer, contractor or other client/participant of Jewish Care.

 

Having Your Say - Reporting child safety concerns

We are always interested in receiving direct feedback from children and young people.

If you are a child or young person wanting to have your say, provide feedback or raise an issue, click here

There are several ways you can have your say:

  • Speak directly to a staff member
  • By calling Jewish Care on (03) 8517 5999 and asking to provide feedback
  • Via email [email protected]

When it comes to child safety, speaking up can be difficult for children and young people. We always encourage children and young people to tell an adult they trust if they are not feeling safe – even if its just a feeling

As an organisation we are committed to act on concerns raised by children and young people however if you don’t want to raise a matter directly with  the organisation, we encourage you to call the Kids Helpline on 1800 551 800 at any time for any reason.

For urgent matters please contact:

Police 000

Child Protection Emergency Services 131278

e-Safety Commissioner Report online harm | eSafety Commissioner

 

Children’s Rights – What this means to you as a Child or Young Person

As a child or young person you have the right to feel safe and to be safe

Rights are things that help you have a safe, happy, and healthy life. Children have special rights to be safe and well cared for.

Being safe means, no one hurts you.

Feeling safe means, you feel comfortable and trust the adults looking after you.

Being safe and feeling safe is one of your rights!

When you come to Jewish Care or are engaged in any of our activities including coming to our synagogues, and are not with your parents, adults looking after you have to follow a range of rules and expectations.

Adults are not allowed to:

  • say or do anything that makes you feel unsafe or uncomfortable
  • touch you in any way that you don’t like or that makes you feel uncomfortable
  • hit or hurt your body.

Adults in charge must:

  • choose safe people to look after you
  • listen to you if you feel unsafe or worried
  • make things safer for you and stop you from being hurt
  • tell you who to talk to if you feel unsafe or worried.

 

What we will do if you tell us you have been abused or feel unsafe

  • We will listen to you
  • We will believe you and take you seriously
  • We won’t force you to do or say anything you do not want to but we will take all steps to protect you and stop any abuse from re/occurring. (This may include contact the police or Child Protection)
  • You will have a say in decisions that affect you but we will act if we feel you are not safe or someone else is not safe
  • We will provide you with support to help you feel safe. If you tell us what you think will help you to feel better, we will listen and assist you as much as we can
  • We will keep records of what you tell us, and what we do in response to what you tell us. These records are private, and we will act in accordance with the law in protecting your privacy

 

What is the Commission for Children and Young People?

The Commission for Children and Young People is a group of people whose job it is to help make sure that children and young people are kept safe in the organisations they engage in. They do their best to make sure that adults follow the rules.

You can contact the Commission for information and advice on:

Phone: 1300 728 978 (freecall)

Email: [email protected]

Website at ccyp.vic.gov.au