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Submit your suggestions, compliments and complaints

Jewish Care is committed to providing you with the highest quality services. If you are a client of Jewish Care, a family member, carer, volunteer, supplier or member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.

We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting your needs. Any feedback you provide, will not adversely affect the level of care you or your loved one receives from Jewish Care. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the Your Say feedback you have submitted.

Your feedback enables us to constantly improve the quality of our services to you.

Thank you for taking the time to complete this form, together we will strive for excellence.

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  • Make improvements identified as a result of your feedback

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Tuning In To Teens

Supporting emotionally intelligent parenting

Tuning In To Teens is an evidence-based group parenting program that helps parents and carers to better connect with and understand their teens. Developed by the University of Melbourne, the program equips parents with the skills to help build their teen's - and their own! - emotional intelligence. By recognising and responding to difficult emotions, parents strengthen their connection with their teen and help them learn how to communicate and regulate their big feelings - which in turn leaves family and home feeling more relaxed, peaceful and connected.

What parents are saying about Tuning In at Jewish Care:

'It's made a huge difference - not just in my parenting, in my life.'

'Our home feels much calmer; less explosive, more peaceful.' 

'So informative, encouraging and non-judgemental.' 

'I'm finding it much easier to connect with my kids.'

'Mandate this course!! A must for every parent.'


About the program:

Session 1

  • Laying the foundation of emotional intelligence
  • Understanding adolescent development
  • The hand model of the brain
  • Coaching vs. dismissing parenting. 

Session 2

  • Connecting and emotional acceptance
  • Recognising and accepting emotions
  • Understanding behaviour
  • 'Meta emotion'
  • Bids for connection. 

Session 3

  • Showing empathy
  • Responding to sadness
  • 'Sitting with' feelings
  • Building empathy for your teen's experience
  • The language of emotions. 

Session 4

  • Coaching fear and worry
  • Understanding anxiety
  • Coaching teens to manage fears
  • Non-derogatory parenting
  • Problem solving and relaxation. 

Session 5

  • Coaching anger
  • Understanding and responding to teens' anger
  • Strategies to express and regulate anger
  • Managing rejection. 

Session 6

  • Emotion coaching now and into the future
  • Managing conflict
  • Sibling rivalry
  • 'Letting go'
  • Key reflections and take-home messages. 


Event details:

Date: Wednesday 24 July - Wednesday 28 August (6 week program)

Time: 7:30pm - 9:30pm

Venue: Caulfield location (address advised upon enrolment)

Cost: $120 (further subsidies available for vulnerable families)


Places for this small-group program are strictly limited. 

To express your interest, email [email protected]

A4 Brochure - Tuning In To Teens

A4 Brochure - Tuning In To Teens