Have your say

Submit your suggestions, compliments and complaints

Jewish Care is committed to providing you with the highest quality services. If you are a client of Jewish Care, a family member, carer, volunteer, supplier or member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.

We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting your needs. Any feedback you provide, will not adversely affect the level of care you or your loved one receives from Jewish Care. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the Your Say feedback you have submitted.

Your feedback enables us to constantly improve the quality of our services to you.

Thank you for taking the time to complete this form, together we will strive for excellence.

With your feedback we will

  • Acknowledge it in a timely manner
  • Communicate with you throughout the process
  • Maintain confidentiality and privacy
  • Make improvements identified as a result of your feedback

Your details are optional, however we need them to contact you and provide you with feedback. All information will remain confidential.

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Adjunct Professor Alan Lilly

Chief Executive

Alan has extensive executive and senior leadership experience in the health, disability and aged care sectors and is an Adjunct Professor of Australian Catholic University.

Alan joined Jewish Care Victoria as Chief Executive in January 2022. He has held a range of senior leadership positions at the executive and chief executive level for almost 20 years, most recently working as an independent consultant in health and aged care. In his consultant capacity, Alan co-conducted a number of independent reviews into COVID-19 outbreaks for the Commonwealth Department of Health and also worked extensively on matters related to the Royal Commission into Aged Care Quality and Safety. He is currently a Board Director of the Royal Women’s Hospital, Chair of its Board Quality & Safety Committee and a member of the Consultative Council on Obstetric and Paediatric Mortality and Morbidity.

Alan originally trained as a Registered Psychiatric Nurse and a Registered General Nurse in the UK and holds a Graduate Diploma in Health Services Management and Master of Business in Health Administration. He is a Fellow and Certified Health Executive of the Australasian College of Health Service Management, a Fellow of the Institute of Managers and Leaders and a Fellow of the Australian Institute of Company Directors.

His professional interests are in leadership, operational excellence, governance, care quality and safety and the consumer experience.

Contact: [email protected]

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