Research & Publications

Research & Publications

Jewish Care has a strong commitment to developing services that are built on an evidence base; undertaking research that guides strategic decision making and continuous improvement and working with partners to develop and apply best practice in the areas of Residential Aged Care, In Home Services, Disability Services and Individual & Family Services.


Recently completed projects

Late 2016 and early 2017 saw the completion of key research projects including:

  • Jewish Community of Victoria Disability Survey: In 2016 Jewish Care, together with Access Inc. undertook a survey to identify the current and emerging needs of people living with a disability in the Victorian Jewish community. Linking the findings of the survey with data released following the Australian Bureau of Statistics (ABS) 2015 Survey of Disability, Ageing and Carers, the report assists to identify areas for future service planning and delivery under the National Disability Insurance Scheme (NDIS).
  • Young Achievers Program (YAP) participant and mentor survey: Each year participants of the Young Achievers Program complete a program evaluation survey. This survey assists to inform the program of participant experiences and assists to constantly refine the program for future participants.

  • Client Satisfaction Survey: In 2016 Jewish Care repeated it Biannual Customer Satisfaction Survey rounds, completing surveys across Community Aged Care Service, Holocaust Support, Disability Services and Individual & Family Services. Findings from the 2014 surveys assisted to develop a range of quality improvement initiatives that have assisted to deliver measureable improvements evidenced in the 2016 results. Areas for ongoing improvement identified in the 2016 survey has again informed a range of quality improvement activities that will be undertaken through 2017.

  • Yesod (Board Foundations) Program Survey: In 2016 Jewish Care launched its inaugural Board Foundation Program entitled ‘Yesod’. This program identifies young people who have an interest in developing competencies in Corporate Governance and Directorship. The program is run in partnership with the AICD (Australian Institute of Company Directors) and provides participants with exposure to Board and Board subcommittee activities with each participant receiving mentorship from a Jewish Care Board Member. In late 2016, as will occur in following years, a survey was conducted of participant and board members who undertook the program. Findings from the survey will inform ongoing refinement of the program.

  • Jewish Care Victoria Staff Demographic Survey: In 2016 Jewish Care undertook a staff demographic survey. This survey, having received an over 40% response rate, assisted to inform management of the diverse nature of the Jewish Care workforce. Findings from the survey will assist in informing the organisations recruitment and marketing activities and internal employee activities.

  • Manager Induction Survey: : In early 2016 a review of the manager induction program was undertaken through a manager survey. The survey looked at identifying areas for improvement in new manager induction processes. Findings from the survey assisted to refine not only the new manager induction process but also changes to all staff induction and mandatory training programs.

  • Volunteer Engagement Survey: In 2016 Jewish Care undertook its biannual Volunteer Engagement Survey. Following a 25% response rate from the volunteers group who daily support Jewish Cares services and activities, findings from the survey identified areas a strong volunteer engagement along with areas for ongoing improvement in volunteer recruitment, networking and management.
  • Active Support – Practice Leadership: In 2016 Jewish Care Completed year four of a five year Collaborative Research Project with La Trobe University focused on assessing the level of adoption of the Active Support Model in Residential Disability Service across Victoria. Partnering also with Annecto, Yooralla, the Department of Human Services, and another of other providers this study will inform future methods for increased client community and home engagement and also inform future Disability Worker education programs that can be delivered by the higher education sector.

  • Heat Health, Project Community Shield. Heat and the Vulnerable Jewish Elderly: Commencing in the summer of 2015, Jewish Care, together with the Monash University Collaborative Research Centre for Water Sensitive Cities, undertook a study that sought to establish an understanding of how the elderly living at home, in an identified vulnerable (Jewish) culturally and linguistically community, behave during heatwaves. This study, born from the concerns for home safety raised following the 2009 Heat Wave in Victoria, will inform how service providers can better support and educate older people in the community to increase their heat tolerance and reduce the risk of heat stress during a period of extreme and prolonged heat.

  • Residential Aged Care Quality Indicators Project: Commencing in November 2015 and conducted through 2016, Jewish Care, together with over 400 Residential Aged Care providers across Australia undertook a pilot project to evaluate a number of quality indicators that would in the future form part of a mandatory reporting program under My Aged Care. The project, sponsored by the Department of Health and facilitated by KPMG resulted in the ratification of 3 specific quality indicators which are now form part of a voluntary reporting suit submitted quarterly by Jewish Care to the Department. These include indicators that relate to the prevalence of pressure sores, the use of physical restraint, and the prevalence of unplanned weight loss.

  • Residential Aged Care Outcome Measures Project: In 2016 Jewish Care was invited to participate in a pilot project to test 3 client Quality of Life surveys in the Residential Aged Care Setting. The surveys themselves are not the subject of the evaluation, but rather the experience of conducting the survey and views of resident and staff regarding the survey tools level of application were evaluated. Sponsored by the Department of Health and facilitated by KPMG the results will be used to inform the development of a Quality of Life measurement program to be established by the Department across Australia.

  • Community Aged Care -Quality Indicators Project: Sponsored by the Department of Health and facilitated by KPMG, this project sought to identify a range of National Community Aged Care Quality Indicators to pilot in the near future. Views and feedback were sought from management, staff and clients regarding what areas the suite of indicators should focus on in order to insure they addressed areas of service performance and client outcomes.

  • Living with Dementia: The effect of television content on agitation:This study, undertaken in collaboration with the Australian Catholic University (ACU) sought to understand the effect of free to air television content on client agitation.

  • Palliative Care Victoria – Culturally Responsive Palliative Care – Community Education Project: In 2016 Jewish Care partnered with Palliative Care Victoria (PCV) to develop a community education project to raise awareness of Palliative Care in the Jewish Community and improve their access to culturally inclusive and responsive palliative care services. The project led to the collaborative review of bilingual educational materials including text and images that would form the basis for ongoing culturally responsive palliative care education. In late 2016 key Jewish Care staff undertook and evaluated the education program which has now gone on to further enhance the education of Palliative Care educators across Victoria.

Projects on the go

Current Jewish Care research projects include:

  • ‘The Avraham Zeleznikow Jewish Care Victoria and Monash University Russian Jewish Immigrants PhD scholarship’: This study, which commenced in 2016, is sponsored by the late, Masha Zeleznikow OAM in memory of her husband Avraham, and further sponsored by Dr. John Serry, Monash University and Jewish Care Victoria. Planned for completion in 2019, this study, undertaken through the Monash Centre for Jewish Civilization, seeks to gain further understanding of the immigrant waves from the former USSR who settled in Melbourne after 1975, and of the second and third generation, with reference to integration into the Victorian Jewish community and Australian society. It will include consideration of the ongoing impact on the immigrants of their experience of life in the Soviet Union, their current financial status and future financial expectations, their sense of responsibility in supporting ageing family members, and their attitudes to participation in voluntary work and community? fundraising. A key objective of the study is to assist in the development of service delivery by Jewish Care to members of the Russian-speaking community, and to provide the evidence base to further the relationship between the Russian-speaking community, Jewish Care and the wider Melbourne Jewish community.

  • Hand in Hand ™ Model of Care: This project, undertaken in collaboration with La Trobe University, will pilot a new model of care in our Residential Aged Care services. The Hand in Hand™ model , which promotes a person centred active support approach to resident services will be piloted in 2017 and once evaluated will inform the resident support services and final functional design of future Aged Care facilities operated by Jewish Care.
  • Procura Post Implementation Review (PIR) and User Acceptance Survey (UAS): In 2017 Jewish Care with complete the implementation of Procura, a wide reaching software solution that will support the organisations transition to the National Disability Insurance Scheme (NDIS) and Consumer Directed Care (CDC) environments as they emerge through 2017 and 2018. This software will be a major implementation across the Community Aged Care programs, Disability Services and Individual & Family Services areas. The PIR survey reviews the experience of the stakeholders involved in the Implementation project and is used to inform future implementation projects of areas for project improvement. This will be conducted within a couple of weeks after the implementation is completed. Six months after implementation a UAS will be conducted that will assess how the staff across the organisation have found the program has changed their practice. What it has improved, how easy it is to use and what could be improved. This will inform ongoing post implementation support for the program for the following 6 to 12 months.

  • Supporter Engagement Survey: in 2015 Jewish Care conducted a Supporter Engagement Survey. The purpose of the survey, distributed with the My Connections periodical to donors and supporters of Jewish Care, was to identify the areas of interest for current and ongoing financial and non-financial support for the services and activities of the organisation. The survey was instrumental in gaining a deeper understanding of the views of our supporters and their level of engagement with the organisation. In 2017 Jewish Care will repeat the survey again to canvass the view of it supporters and also compare and map changes in demographics, level of engagement and expectations of supporters.

    Other Continuous Improvement Projects will arise during the course of the year as identified from time to time.

  • Consumer Directed Care in Residential care: Overcoming Organisational Barriers to Effective Implementation: This project, currently seeking NHMRC grant funding will be conducted by the Australian Catholic University and Deakin University Institute for Health and Ageing. The project will bring together 39 Aged Care Facilities from across Victoria and Queensland to look at identifying the organisational barriers to the implementation of Consumer Directed Care in Residential Aged Care. The project will seek to use the findings to develop and pilot education programs that assist to address the key challenges to successful implementation of Consumer Directed Care in this setting.

  • Pain Awareness Project: Commencing in late 2016 this project, conducted by Scope, is focused on adults with a disability who have health conditions associated with pain and a profound level of intellectual disability. The project seeks to develop a check list for support workers to assist them to better assess pain in adults with complex conditions, further assisting in improving pain awareness and intervention.

  • Interim Medication Chart Project: Commencing in 2017 and conducted by Alfred Health, this study seeks to address issues that arise in the transfer of medication information between providers when a client moves from Tertiary Healthcare to Residential Aged Care.

  • Families in Later Life Study (FILLS): This study, conducted by Deakin University, aims to better understand the experience of caregiving within families during later life. To achieve this aim, FILLS examines the relationship between parents and their children in later life and the impact this has on caring for older parents. This study will enable us as researchers to better understand what factors help to promote and hinder positive family caregiving relationships.

  • Program to Enhance Adjustment to Residential Living (PEARL): Commencing in early 2017 and undertaken by the Australian Catholic University Institute for Health and Ageing, this study seeks to inform the development of an innovative program to assist older adults with the transition into residential aged care.

  • GEN17: The aim of Gen17 survey, conducted by Monash University Centre for Jewish Civilisation and supported by a number of parties including Jewish Care Victoria is to provide Jewish organisations with demographic information about the Jewish Community in order to tailor their resources to areas of most need. The 2017 survey will build on the findings from the highly successful GEN08 survey and thus provide an informed understanding of change that is occurring in the outlook and priorities of Jewish Australians.


Become involved in cutting edge research

Jewish Care promotes opportunities for its clients to become involved in cutting edge, ethics approved, research that is being conducted by institutions external to Jewish Care.

We will update this page periodically to advise you of any opportunities to be involved.

pdfResponse to the Draft Service Concept for the new integrated carer support service

Document Downloads


pdfAged Care for Older Survivors of Genocide and Mass Trauma

pdfAll Abilities Needs Analysis - Full Report

pdfAll Abilities Needs Analysis - Executive Summary

pdfCommunity Expectations of Jewishness in Service Delivery - Full Report

pdfCommunity Expectations of Jewishness in Service Delivery - Summary Report

pdfGen08 Survey - Poverty & Emergency Relief (Full Report)

pdfGen08 Survey - Older Jewish Australians (Full Report)

pdfGen08 Survey - Older Jewish Australians (Overview)

pdfGen08 Survey - Jewish Continuity (Full Report)

pdfGen08 Survey - Jewish Continuity (Overview)

pdfGen08 Survey - 2008/09 Jewish Population Survey (Preliminary Findings)

pdfJCV Response - Third Draft Aged Care Pricing Model - January 2014

pdfJCV Response - Second Draft Significant Refurbishment Guidelines - January 2014

pdfJCV Response - First Draft Significant Refurbishment Guidelines - August 2013

pdfJCV Response - Second Draft Aged Care Pricing Model - August 2013

pdfJCV Response - Draft Home Care Packages Guidelines - May 2013

pdfJCV Response - First Draft Aged Care Pricing Model - April 2013

pdfJewish Community of Victoria Disability Survey 2016

pdfThe Jewish Population of Australia - Key Findings from 2011 Census

pdfThe Jewish Population of Victoria - Key Findings from 2011 Census

pdfTransforming Relational Trauma In a Residential Setting

  • About NDIS
  • Financial Counselling
  • saver plus
  • Claims Conference
  • Residential Respite Care
  • Job Club
  • Counselling